Frequently Asked Questions
Please see below for some of the more commonly asked questions, if you need more information please call or email us.
- Does Smartfloor help with insulation?Yes! Timber floors have insulating properties that resist the transfer of heat, helping to keep a stable room temperature. The modern, three layered structure of Smartfloor enhances its flexibility, and increases its resistance to humidity and temperature changes within the room. It is recommended that Smartfloor be laid over a rubber foil backed underlay to guarantee superior sound proofing and insulation qualities.
- Do I need any special chemicals for cleaning Smartfloor?No! A wooden floor maintenance kit will be supplied free of charge to ensure your floor continues to look great.
- Is the timber that Smartfloor is made of sustainable?Yes! Over 75% of the finished product is from plantation species. Prefinished wood flooring helps to conserve forests by consuming less slow growing timber in the top wear layer and using fast growing sustainable species for the core and reinforcing layer. Smartfloor is committed to using 100% sustainable timbers in our products.
- Can I lay Smartfloor over underfloor heating systems?Yes! Unlike most other timber floors, Smartfloor can be successfully installed on a heated concrete sub-floor, providing a few basic conditions are adhered to by both installer and home owner. It is recommended that you seek advice from the supplier who can recommend a suitable heating system. Please refer to the Installation Instructions section for advice on installation over heated concrete sub-floors.
- Can I install Smartfloor on top of concrete?Yes! Smartfloor can be installed over concrete, either installed as a floating floor where it isn’'t anchored to the subfloor, or nailed to a wood subfloor.
- Is Smartfloor suitable in kitchens, bathrooms and laundries?Smartfloor is very suitable for installation in kitchens as long as liquid spills are removed quickly. We do not recommend Smartfloor to be installed in any area where moisture is likely to be a problem which includes bathrooms and saunas. In the case of laundries, where a dryer is installed we recommend that it is ducted to an external vent, to remove excessive steam or moisture laden air.
- Is Smartfloor easy to install?Yes! Smartfloor has an ingenious “Tuff-Lock” jointing system – a modern glue-less jointing system of assembly which allows for gap-free joins without the mess of glue or fillers. Installation is quick, simple and cost effective and the floor is ready to use immediately after laying. Any possible errors in installation are easy to correct and replacement of defective boards is no problem.
- Can I repair any damage to Smartfloor?Yes! Smartfloor can be repaired and replacement of damaged boards is easy thanks to the “tuff-lock” jointing system.
- Can I remove and reinstall Smartfloor?Yes! The essential advantage of the “tuff-lock” jointing system is the ability to dismantle and re-install the flooring again and again for example in another room.
- Is Smartfloor scratch and indent resistant?Yes! The top hardwood layer improves the overall impact and indentation resistance of Smartfloor. The factory finished UV-hardened lacquer provides a flawless finish and excellent wear, scratch and stain resistance for many years.
- Does Smartfloor need to be sanded or lacquered once it is installed?No! Sanding or lacquering is not necessary. As our product is prefinished, you do not have to worry about tedious, cumbersome and messy lacquering, as is often experienced with traditional solid timber floors.
- What are the measurements and characteristics of the 3 layers?The Hardwood top layer is 3.6mm thick. This is the ‘wear’ layer of the product. The protective coating on the top layer of Smartfloor is finished in the factory with 7 coats of UV lacquer, forming a subtle satin finish on the product. The top layer is adhered to the core using the highest quality heat cure adhesives.
The Hardwood Core is 9mm thick and is Hevea (Rubberwood). It is well accepted that Hevea core in 3 layer engineered floors is stronger than other species used in the market, due to its physical and mechanical strengths. A hardwood species, with similar density and characteristics to oak, Hevea enhances greater dimensional stability and withstands external pressure to change, such as temperature, moisture and air.
The bottom layer “the softwood backing” is the ‘stabilising layer’. It is 2mm thick, made of plantation spruce. It is adhered to the core using high quality heat cured adhesive.
- Do I need to get a professional to install Smartfloor?No! Each pack contains a set of installation instructions for customers who wish to lay the floor themselves. You can do the installation yourself achieving a professional looking floor. If you require an installer, please phone us on (09) 238 9911
- Can I walk on Smartfloor immediately after installation?Yes! Maximum endurance of the joints is achieved immediately so the floor is ready to walk on straight after installation.
- Is Smartfloor environmentally friendly?Yes! Production involves the use of renewable raw materials. Over 75% of the finished product is from plantation species. Prefinished wood flooring helps to conserve forests by consuming less slow growing timber in the top wear layer and using fast growing sustainable species for the core and reinforcing layer.
- Are there any health benefits associated with using Smartfloor?Yes! Prefinished wood flooring reduces dust mites which are a known cause of asthma; dirt, dust and pet hair are easily removed, maintaining a healthier living environment.
- Will Smartfloor shrink?No! 3 Ply Engineered Flooring is more stable than solid timber flooring due to the cross lamination of timber. It holds its form and reduces inclination to shrink and cup.
Smartfloor’s engineered ‘cross ply’ construction makes it up to 15 times more stable than a solid timber floor. The 3 engineered layers of each Smartfloor board are manufactured in opposing grain directions. This in turn eliminates the shrinkage and expansion of the product after installation, meaning no gaps in your floor long term.
- Does Classicfloor help with insulation?Yes! Timber floors are neither hot in summer nor cold in winter as natural timber has insulating properties that resist the transfer of heat, helping to keep a stable room temperature.
- Do I need any special chemicals for cleaning Classicfloor?No! Wood floors are the easiest floor to clean, requiring far less chemicals than other surfaces. Whenever necessary, the floor surface can also be cleaned with a well-rung damp mop or a special polish to remove stain, grease, shoe-tracks, etc. Never use traditional wax or steel-wool on your lacquer-finished timber floor.
- Is the timber that Classicfloor is made of sustainable and environmentally friendly?Yes! Classicfloor sales return more money back to the wood industry to support good forest management. Wood floors are a high-end use of forest products and can provide more profit, thereby ensuring the perpetuation of the forest.
- Can I lay Classicfloor over underfloor heating systems?No, some dealers would say yes, but the structure of the timber and sudden temperature rise and falls will cause too much movement that would cause problems for your home. The only product we know that will handle this underfloor heating is engineered flooring supplied by Heritage Timbers called Smartfloor and Armourfloor.
- Can I install Classicfloor on top of concrete?Yes! However, before installing flooring over any concrete, a moisture content of no more than 5.5% in the concrete slab is recommended. Once moisture is to the required percentage, a moisture barrier (seal) is to be applied. Then lay your floor.
- Can I install Classicfloor in wet areas?Classicfloor is suitable for wet areas as long as the floor has been suitably sealed (minimum coats of poly-urethane as per local council). Your floor will last as long as you take care of it. Wipe excess water up as any sitting water will penetrate holes in any protective membrane.
- Can I repair any damage to Classicfloor?Yes! Surface damage such as light scratches can be repaired with light sanding and a lacquer recoat. See the Floor Care at Maintenance Instructions at the back of the manual for more details.
- Does Classicfloor need to be sanded or lacquered once it is installed?All Classicfloors require a seal coat and 1-2 top coats. Most common is the sand and poly-urethane, but also certain oil treatments can be used. These require more processes and yearly upkeep.
- Do I need to get a professional to install Classicfloor?Yes! Like any solid wood flooring product, Classicfloor needs to be installed by a professional.
- Are there any health benefits associated with using Classicfloor?Yes! Solid wood flooring reduces dust mites which are a known cause of asthma; dirt, dust and pet hair are easily removed, maintaining a healthier living environment.
- Will Classicfloor shrink?Timber is a natural product. Its size varies with changes in moisture. As timber absorbs moisture to remain in equilibrium with its surrounding atmosphere, it expands. As it loses moisture, it shrinks. Flooring will always move slightly between boards as the ambient conditions of the surrounding environment change. So, to produce a successful timber floor, the timber needs to be installed at the correct moisture content, changes in the ambient conditions controlled and any movement accommodated.